Issue details

Customer Promise

Seeking approval for a refreshed Council Customer Promise

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 08/11/2022

Decision due: 24 Jan 2023 by Cabinet

Lead member: Portfolio Holder for Corporate Resources and Performance

Lead director: Director of Corporate Resources

Contact: Francesca Whyley, Head of Governance and Customer Services Email:

Consultation process


Agenda items


  • Customer Promise