Issue - meetings

Report of the Deputy Chief Executive and Monitoring Officer

The Deputy Chief Executive and Monitoring Officer presented a report, which having been circulated prior to the meeting, to inform Members of the receipt of the Annual review letter from the office of the Local Government and Social Care Ombudsman (LGSCO) and the complaints dealt with by the Council through the internal complaint’s procedure during the year 2025/26.

To update Members on the review of the Council’s Unacceptable Behaviour Policy and to seek approval for amendments to the policy.

RESOLVED:

That Cabinet:

1)    Noted the details of the Annual Review letter from the Local Government and Social Care Ombudsman and the information in relation to the number of complaints dealt with by the Council through the internal complaint’s procedure in 2025/26.

2)    Approved the amendments to the Council’s Unacceptable Customer Behaviour Policy.