Issue - meetings

Report of the Deputy Chief Executive and Monitoring Officer

The Deputy Chief Executive and Monitoring Officer introduced a report, which had been circulated in advance of the meeting, informing Members of the receipt of the Annual review letter from the office of the Local Government and Social Care Ombudsman (LGSCO) and the complaints dealt with by the Council through the internal complaint’s procedure during the year 2023/24.

The report also sought approval of amendments to the Council’s Complaints, Compliments and Comments Policy to align with the LGSCO Complaint Handling Code.

RESOLVED to:

1)    Note the details of the Annual Review letter from the Local Government and Social Care Ombudsman and the information in relation to the number of complaints dealt with by the Council through the internal complaint’s procedure in 2023/24; and

2)    Approve amendments to the Council’s Complaints, Compliments and Comments Policy at appendix 2, to align with the Local Government and Social care Ombudsman’s complaint code