Issue - meetings
Review of Complaints, Compliments and Comments Policy and Unacceptable Customer behaviour Policy
Meeting: 08/12/2022 - Cabinet (Item 38)
Report of the Head of Corporate Governance and Customer Services
Additional documents:
- Appendix 1 - Complaints, compliments and comments policy - amended 2022, item 38
PDF 296 KB
- Appendix 2 - Unacceptable behaviour policy, item 38
PDF 377 KB
Minutes:
The Head of Corporate Governance and Customer Services introduced a report, which had been circulated in advance of the meeting, seeking Member approval of updates to the Council’s Complaints, Compliments and Comments Policy and approval of the Unacceptable Customer Behaviour Policy.
RESOLVED to:
1) Approve the amendments to the Council’s Complaints, Compliments and Comments Policy at Appendix 1 to the report; and
2) Approve the Unacceptable Customer Behaviour Policy at Appendix 2 to the report.