Issue - meetings

Review of Complaints, Compliments and Comments Policy and Unacceptable Customer behaviour Policy

Meeting: 08/12/2022 - Cabinet (Item 38)

38 Review of Complaints, Compliments and Comments Policy and Unacceptable Customer behaviour Policy pdf icon PDF 253 KB

Report of the Head of Corporate Governance and Customer Services

Additional documents:

Minutes:

The Head of Corporate Governance and Customer Services introduced a report, which had been circulated in advance of the meeting, seeking Member approval of updates to the Council’s Complaints, Compliments and Comments Policy and approval of the Unacceptable Customer Behaviour Policy.

 

RESOLVED to:

 

1)    Approve the amendments to the Council’s Complaints, Compliments and Comments Policy at Appendix 1 to the report; and

 

2)    Approve the Unacceptable Customer Behaviour Policy at Appendix 2 to the report.