Issue - meetings

Report of the Head of Governance and Customer Services.

The Chief Executive introduced a report, which had been circulated in advance of the meeting, presenting details of complaints and compliments received in the 2020/21 year and seeking approval of amendments to the various policies as detailed in the report.

Again Members commented that they were appreciative of the hard work done by staff that deal with complaints and asked for their thanks to be passed on. It was also particularly pleasing to note the number of compliments received about the Leisure Service.

RESOLVED to:

1)    Note the details of the Annual Review letter from the Local Government and Social Care Ombudsman and the information in relation to the number of complaints dealt with by the Council through the internal complaints procedure in 2020/21;

2)    Approve the amendments to the Council’s Complaints, Compliments and Comments Policy as shown at Appendix 2 to the report; and

3)    Approve the amendments to the Council’s Unreasonably Persistent Complainants Policy as shown at Appendix 4 to the report.