Issue - meetings

Review of complaints received by the Council and Annual Review Letter - Local Government and Social Care Ombudsman 2019/20

 

 

Meeting: 10/09/2020 - Cabinet (Item 36)

36 Review of complaints received by the Council and Annual Review Letter - Local Government and Social Care Ombudsman 2019/20 pdf icon PDF 145 KB

Report of the Director of Organisational Development and Democratic Services.

Additional documents:

Minutes:

The Director of Organisational Development and Democratic Services introduced a report, which had been circulated in advance of the meeting, informing Members of the receipt of the Annual review letter from the Office of the Local Government and Social Care Ombudsman and the complaints dealt with by the Council through the internal complaints procedure during the year 2019/20.

 

RESOLVED to:

 

Note the details of the Annual Review letter from the Local Government and Social Care Ombudsman and the information in relation to the number of complaints dealt with by the Council through the internal complaints procedure in 2019/20.