Issue - meetings
Review of complaints received by the Council and Annual Review Letter – Local Government and Social Care Ombudsman 2018/19
Meeting: 05/09/2019 - Cabinet (Item 35)
Report of the Director of Organisational Development and Democratic Services.
Additional documents:
- App 1 -Review of complaints received by the Council and Annual Review Letter – Local Government and Social Care Ombudsman 2018/19, item 35
PDF 174 KB
- App 2 - Review of complaints received by the Council and Annual Review Letter – Local Government and Social Care Ombudsman 2018/19, item 35
PDF 105 KB
Minutes:
The Director of Organisational Development and Democratic Services introduced a report informing Members of the receipt of the Annual Review letter from the Office of the Local Government and Social Care Ombudsman and the complaints dealt with by the Council through the internal Complaints Procedure during the year 2018-19.
RESOLVED to:
1) Note the details of the Annual Review letter from the Local Government and Social Care Ombudsman and the information in relation to the number of complaints dealt with by the Council through the internal complaints procedure in 2018/19; and
2) Approve the amendments to the Council’s Complaints, Compliments and Comments Policy as detailed at Appendix 2 to the report.