Decision details

Contract to supply face to face provision for Gedling Homes

Reference: D556

Decision Maker: Director of Organisational Development and Democratic Services

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Purpose:

This report seeks approval to enter into a new contract in respect of the delivery of face to face services by Gedling Borough Council to customers of Gedling Homes from 1st April 2017.

Decision:

THAT approval is given to enter into a new contract in respect of the provision of face to face service to customers of Gedling Homes for a period of 1 year from 1 April 2017, with the option to extend the term by mutual agreement.

Reasons for the decision:

The arrangement generates an income for the Council and supports customers by enabling multiple issues to be dealt with in one visit, therefore the loss of this provision would not support the priority of ‘improving the customer experience of dealing with the Council’

Alternative options considered:

The Council could decide not to provide the services as described in this report in which case the Civic Centre would cease to deliver face to face services on behalf of the Gedling Homes on 31 March 2017.

Publication date: 29/03/2017

Date of decision: 29/03/2017

Accompanying Documents: