Decision details

Provision of face to face services for Nottinghamshire County Council

Reference: D430

Decision Maker: Director of Organisational Development and Democratic Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

Approval to enter into a new contract in respect of the delivery of face to face services by Gedling Borough Council to customers of Nottinghamshire County Council from 1st April 2016.

Decision:

Approval given to enter into a new contract in respect of the provision face to face service to customers of Nottinghamshire County Council.

Reasons for the decision:

The loss of the ‘County Contact function’ would not support the priority of ‘‘improving the customer experience of dealing with the Council’

Alternative options considered:

The Council could decide not to provide the services as described in this report in which case the Civic Centre would cease to deliver face to face services on behalf of the County Council on 31st March 2016.

Publication date: 14/03/2016

Date of decision: 14/03/2016

Accompanying Documents: